Monday, November 29, 2010


Inspired by Jeff Atwood's excellent blog about the keyboard cult, I was excited to receive my new Unicomp Customizer 104, delivered just today. To my disappointment, however, it arrived inoperable.

The box itself was in fine condition. 

As I removed the keyboard from its packaging, however, I heard an subtle but ominous rattling noise. 

I turned the keyboard toward me, and the tilde key fell to the floor. It just fell right off without out any persuasion or cajoling, like it couldn't get away from its compatriots fast enough.

Shortly after that, I noticed that the "CapsLock," "Shift," and "Ctrl" keys on the left side of the keyboard would not depress at all. The underside of the keys overlapped the plastic molding.

The "Enter" key, et al., on the right side had more than adequate spacing.

But the "Esc" key and a few friends were distinctly off-kilter.

I'll give the company call tomorrow and arrange for a working replacement. I hope to report a good customer service experience.

UPDATE (11/30): I got a hold of Chad in the support department. He was very friendly and helpful. Unicomp is sending a replacement today, along with a return label for the original keyboard. So far, so good!

UPDATE (12/02): No longer a bummer! The new keyboard arrived in great shape, and works like a charm. I was hoping for a good customer service experience, and I got it. Thanks, Unicomp!

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